Shipping Policy
At Elire, we are committed to delivering your orders efficiently and in a timely manner. Please review our shipping options and guidelines below.
Domestic Shipping (U.S. and Canada)
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Shipping Time: Orders within the United States and Canada are typically delivered within 3-5 business days with Insured Express Shipping. Or around 10 business days for the Standard Shipping.
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Shipping Costs: In US and CA we offer paid Insured Express Shipping (6.95$) or FREE Standard Shipping. Shipping fees may vary based on the location and the size of your order. The exact cost will be calculated at checkout.
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Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number to follow your package's journey to your doorstep.
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Delivery: We partner with reliable carriers to ensure your package arrives safely. If your order experiences any delays, please contact us for assistance.
International Shipping
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Shipping Time: International orders (outside the U.S. and Canada) typically take 10-12 business days to arrive, depending on the destination.
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Shipping Costs: International shipping fees are calculated at checkout based on the destination and the size of your order. We offer FREE Standard Shipping.
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Tracking: All international orders come with tracking information, which will be provided in your shipment confirmation email.
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Customs and Duties: Please be aware that international shipments may be subject to customs fees, taxes, or duties, depending on your country’s regulations. These additional costs are the responsibility of the customer and are not included in the shipping charges.
Processing Time
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Order Processing: Orders are processed within 1-2 business days. Please note that processing times may be slightly longer during peak seasons or sales events.
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Order Changes: Once your order is placed, we are unable to make changes or cancellations. Please ensure all details are correct before submitting your order.
Shipping Delays
While we strive to meet our shipping estimates, please note that unexpected delays may occur due to weather, carrier issues, or customs processing for international orders. If you experience any significant delay in receiving your order, please reach out to our customer service team, and we will do our best to assist you.
Lost or Stolen Packages
Elire is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is marked as delivered and you have not received it, please contact the carrier directly. If you require additional assistance, our support team will be happy to help.
Contact Us
For any questions or concerns regarding your shipment, please feel free to contact us at support@elireskincare.com, and we will be happy to assist you.
Thank you for choosing Elire! We look forward to delivering your order soon.